Settings Topic
Esmae
08/08/21
Hi…..please tell me why need to reset my settings every day ?
It’s annoying.
Please help!
Highland_Gigi
08/09/21
Which settings are you resetting every day? I've never had to reset but I trust that you are having issues. I'd love to help if I can.
Dietician
08/09/21
replied to Esmae
Hello Esmae- Sorry to hear you have run into this roadblock. It sounds like something is off and further investigation is needed. We have an awesome support team that can pull up your account and provide solutions. Simply email them at support@mynetdiary.com and let them know your username, android or iOS and which settings you are referring to.
We will get this cleared up! Joanna (MyNetDiary Dietitian)
Suzib123
09/25/21
Question? Why does my lunch disappear, I can't change serving size. I can see totals but need to change nuts to strawberries in my smoothie. 😉😉
Dietician
09/27/21
Hi Suzib123- Sorry to hear you are having some technical difficulties.
These videos can help:
https://www.bing.com/videos/search?q=mynetdiary+tracking&docid=608033722761759292&mid=BFEA573BB97B67D5A96CBFEA573BB97B67D5A96C&view=detail&FORM=VIRE
https://www.bing.com/videos/search?q=mynetdiary+tracking&&view=detail&mid=2F2087245369B8F8448A2F2087245369B8F8448A&&FORM=VDRVRV
If you are still struggling, please do not hesitate to reach out to our support team. They are at support@mynetdiary.com
Hang in there~ Joanna (MyNetDiary Dietitian)
Suzib123
09/28/21
Thank You Joanna- I turned it off and it was fixed when I returned!❤
Dietician
09/28/21
replied to Suzib123
Great news! Cheers to tracking. It is a powerful tool. Best, Joanna
U2715099
11/01/21
Hello, Is it possible to adjust the nutrients in a listed or downloaded recipe? For example I downloaded a recipe for brined and baked chicken breast, the nutrients included the salt for the brine - 1/4c of salt.
Dietician
11/01/21
replied to U2715099
Hello U2715099-
Thanks for reaching out! Let me make sure I am following your question-
You imported a recipe into the MyNetDiary app and want to adjust the nutrients listed in the recipe? From what you shared it sounds like you modified the original recipe that you imported and did not use the brine. I'd suggest adjusting your uploaded recipe. Simply tap on the uploaded recipe and then use the "Copy and Customize" feature. Then you will be able to remove the brine from the recipe (which will reduce the sodium) save this modified recipe, making sure to give it a unique name. Here's some additional information on recipe importing that can help: https://www.mynetdiary.com/import-recipes-to-mynetdiary-account.html
If you have technical questions, please do not hesitate to reach out to our awesome support staff. They can pull up your personal account and provide individual guidance. Simply email them at support@mynetdiary.com
Best, Joanna (MyNetDiary Dietitian)
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