Steps disappearing Topic

FLBeachLuvr 03/13/23
I’ve been using the app since mid February with no issues. I have the app set up to read my activity, including steps, from Apple Health. For the past two days my step count on the app keeps disappearing. I can manually enter my current step count and it will count up for awhile but then it goes back to zero.

Dawniedo9466 03/13/23
My steps are not loading either.

U1193929750 03/13/23
Same

U1194845131 03/13/23
Same here

U1194292123 03/14/23
This is happening to me as well!

Kelly 03/14/23
How do you link to apple health?

Dietician 03/14/23
Hi Kelly,

Go to the MyNetDiary's Settings screen, select "iOS Health App Sync", turn on sync, and when prompted turn on the desired data types, most importantly - allow import of workout data. If you don't get prompted, go to the Health App, then to Source, locate MyNetDiary and allow the data types you want, making sure to select import of workouts.

Here's the link with complete information on set up.
https://www.mynetdiary.com/supportArticle.do?articleId=2401

If you have difficulties, please reach out to support@mynetdiary.com. They are always happy to help. Have a great day! Brenda (MyNetDiary Dietitian)

Dietician 03/14/23 replied to FLBeachLuvr
Hi FLBeachLuvr and All,

Sorry you are having issues with steps sync. I sent your issue on to the support team to report and address with you. Please stay tuned. Brenda (MyNetDiary Dietitian)

Nikita.Support 03/14/23
Hello dear users,

For everyone having issues with steps when linked with IOS Health App, please try to reinstall the app and redo the linking to resolve the issue.

If it is not resolved, please reach out to support@mynetdiary.com

Best regards,
MyNetDiary support team

Steps disappearing