Technical Support Topics

Technical Support

Frequent foods 2 messages

Last message on 09/22/22 by Bigjay305: If we sripj

Connect with friends 2 messages

Last message on 09/22/22 by Mnd_tech_support: Hello Dawn22, Could you please send an email to us at support@mynetdiary.com? Thank you. Sincerely, Dmitry S. MyNetDiary Tech Support team

Personal Blog Entries 6 messages

Last message on 09/22/22 by Dietician: Hello Ivory, Thank you so much for your thoughtful and useful feedback about our community functionality. I passed on this message thread to our support team. Also, we really appreciate that you are planning to email your screenshots to...

Food Grade problem 2 messages

Last message on 09/20/22 by Dietician: Hi there Mktab- You can toggle the feature off. Simply go to App Settings and look for the icon of a white paper with an A+ . Then turn off the setting. Have a great day! Best, Joanna (MyNetDiary Dietitian)

Deleting food or meal entries 3 messages

Last message on 09/16/22 by Suzib123: Anyone having problems with your meal plan disappearing? My dinner disappeared and I planned my snacks and breakfast for tomorrow but they are missing now. Also I have a change of day at 6 p.m.....

Changing time for a snack entry 2 messages

Last message on 09/16/22 by Suzib123: That's a easy fix....look at snacks - go straight across -you will see 3 dots- touch it, it should give you that option!

Macro Pie Chart is calculating horribly 4 messages

Last message on 09/14/22 by Meemstoone: Your calories for protein is 540 (135x4). Calories for fat is 630 (70x9). So that’s why the percentages are similar because it’s going by calories

Bar code scanner not scanning foods 2 messages

Last message on 09/12/22 by Dietician: Hi Pauline, Welcome to MyNetDiary! Sorry to hear you are having issues. Here are some things to try: 1. Photofood service is a great alternative to the barcode scanner- This article goes into more detail on scanning and uploading your food label...

Can I transfer calories burned from Apple Watch instead of estimating? 3 messages

Last message on 09/09/22 by Mnd_tech_support: Hello, Thank you for your inquiry. MyNetDiary can "read" the "workouts" calories from the Apple Watch. There are many different types of burned calories. MyNetDiary Exercise section is a place that shows the burned calories beyond the Physical...

The charting of calories vs exercise is not what I am after 2 messages

Last message on 09/09/22 by Mnd_tech_support: Hello, Thank you for your inquiry. Could you please send the related screenshots to us at support@mynetdiary.com? More detailed information, drafts, and comments will help us better understand what part you are referring to. Thank you so much for...

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