Technical Support Topics

Technical Support

“Editing” foods 1 messages

Last message on 08/01/22 by T_mara: I just realised that if I edit one of my custom foods to update micronutrients, it doesn’t actually edit the food. It just retires the original and then creates a new one of the same name. As someone who plans out the food weeks in advance and...

Favorite food sort order 8 messages

Last message on 07/30/22 by Daniil-Support: Hello! Check for Premium Recipes & Meals menu at the Coach tab on your iPhone app. Also, it seems that you have a very outdated version on your iPad. Please download the latest one from here: ... If you have any questions or need more assistance...

Alcohol? 3 messages

Last message on 07/25/22 by Barney60: Thanks Brenda, that solves the issue. I was trying to enter ‘Shiraz’ but couldn’t get alcohol content to show. The Red Wine - generic does show alcohol content and the calorie count is very similar, so that will be my go to now.

Chest measurement 3 messages

Last message on 07/22/22 by Dietician: Hi U1192783831, Thanks for reaching out. Fitness guidelines for measuring chest circumference are not as readily available as waist, thigh, hip, and neck measurements are more often used in the health and fitness world. Here are some pointers for...

Linking Fitbit - steps 5 messages

Last message on 07/20/22 by Dietician: Hi U1192783831, Thanks for clarifying. Yes MyNetDiary Premium includes step count calories to adjust your calorie intake. By linking MyNetDiary with Fitbit you get the best of both worlds: MyNetDiary shows the activity calories, daily step count,...

Added recipe but total calories not accurate 3 messages

Last message on 07/19/22 by Annonthemove: That was helpful. Thank you.

Unable to access my plan 2 messages

Last message on 07/16/22 by Nbohanan: same here since yesterday

Accidentally removed calories line from dashboard. How do I get it back? 5 messages

Last message on 06/29/22 by Daniil-Support: Hello Edward, we have received your email and replied to you directly. Please check the email inbox. Best regards, MyNetDiary Tech.Support team

Meal log not accessible with latest iOS update (8.45) 2 messages

Last message on 06/27/22 by Mnd_tech_support: Hello Pbombach, We are very sorry if this was confusing for you. We've improved the Analysis section and changed the action performed on tapping the big apple contour. To access the four meals section, tap the little green View All Meals text...

Inaccurate RMR calculatio 2 messages

Last message on 06/16/22 by Mnd_tech_support: Hello Cornholio, Sorry about the trouble, and thank you for reaching out. Basal metabolic rate (BMR) and resting metabolic rate (RMR) measures the amount of energy —‌in calories —that your body needs to stay alive and function properly. Many...

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