Technical Support Topics

Technical Support

Exercise from Google Fit/Health Connect not being logged 6 messages

Last message on 11/28/23 by Mnd_tech_support: Brian, Thank you for the detailed information and your efforts in testing this issue. I understand your preference for the Health Connect (HC) connection, and I appreciate your patience. The issue you're experiencing does seem unusual, and it's...

App and Webpage don't match 4 messages

Last message on 11/20/23 by SharonHeartland: Hello! I am finding the same issue. My iphone/ipad are okay and show the low carb plan but the website shows the calorie plan. Is there a way I can force it to sync or an option I need to check to make the web page match? It's reading my foods...

Daily Analysis missing information. 13 messages

Last message on 09/13/23 by Dietician: Hi there Suzib123- Thanks for letting us know it is now working for you! We are thrilled you found our app and are finding it useful. With your knowledge and experience your kind words mean a lot! Cheers to tracking, it is such a powerful way to...

Daily Analysis missing information 2 messages

Last message on 09/01/23 by Suzib123: Does anyone answer ???

Trouble with connecting to online community 2 messages

Last message on 08/16/23 by Dietician: Greetings! Sorry for the issues you've been experiencing using the forum~ We are in the process of upgrading our community forum. Stay tuned! Joanna (MyNetDiary Dietitian)

Good for a few days and then eat 4 messages

Last message on 08/16/23 by Dietician: Hi Rosewand- Thank you for sharing what has helped you with losing weight and "staying the course." I appreciate everyone sharing. No reason to go at it alone. Have a great day! Joanna (MyNetDiary Dietitian)

Need Fasting Widget 18 messages

Last message on 08/15/23 by U1189839617: Yay for IF feature!

How to turn off Food Grade in web? 4 messages

Last message on 08/11/23 by Dietician: Hi Suzib123- Sorry to hear you are having this issue. Please email our support team at Support@mynetdiary.com and they will get this taken care of. Have a great day! Joanna (MyNetDiary Dietitian)

Garmin data not syncing, My net diary doesn’t care. 2 messages

Last message on 08/02/23 by Nikita.Support: Hi dear user. We apologise for the delay in handling Garmin sync. It is resolved now. Please wait a few hours - the synchronisation has to start working as usual. If it does not - please reinstall the app. Best wishes, MyNetDiary Support team

Data not synchronising from Garmin 2 messages

Last message on 07/29/23 by U1193937448: Mines doing the same thing. The devs, for my net diary, don’t care.

Technical Support. Technical Support