Technical Support Topics

Technical Support

Data not synchronising from Garmin? 1 messages

Last message on 07/29/23 by Ianhug: My wife and I both use MyNetDiary and Garmin (separate accounts). MyNetDiary has been receiving data without issue for months but appears to have stopped since yesterday (specifically 28 Jul 18:09PM GMT+01:00. Is there a global issue and if not...

Calorie & Macro Cycling 2 messages

Last message on 07/29/23 by HeadingToHappy: Apologies for double posting - forum stated there was a problem & to try again.

Macro cycling 1 messages

Last message on 07/29/23 by HeadingToHappy: Hi, I’m trying to customise the Cycling section but I’m finding it very restrictive. Calories seem to work fine but I also want to cycle carbs on the higher calorie days. It keeps telling me what amounts it MUST be. I don’t see why I can’t specify...

Grams of sugar 3 messages

Last message on 07/17/23 by AQLTR: Thank you for asking that naps, and the clear answer with teaspoons!

Slope character 4 messages

Last message on 07/17/23 by Dietician: Hi there U1194268631- Those are meant to be decorative elements. Something fun such as a snowmobile headed downhill "toward the goal." Have a great day! Joanna (MyNetDiary Dietitian)

‘Near target’ 2 messages

Last message on 07/17/23 by Dietician: Hello D.G03- It sounds like things are going well for you. That is awesome! The app uses equations to predict how many calories you will need to eat each day to reach your weight loss goal by your target date. If the app anticipates (based on the...

Why when I add my workout it doesn’t give me more calories because I burned calories 3 messages

Last message on 07/16/23 by U1194447752: It’s better if you don’t “eat back” the calories that you lost through exercise, unless you are looking stay at maintenance? The app is doing you a favour if weight loss is your goal. The calorie deficit does not include calories burned by...

Thyroid hormone balance/weight loss 9 messages

Last message on 07/15/23 by U1196080623: Check out the Happy Co products. I’ve been taking and my hormones are finally balancing out!

H pylori and battling IBS associates along with it! 7 messages

Last message on 07/15/23 by U1196080623: Do you take probiotics? I’ve started taking and has helped me out so much with my digestive issues!

Forums not working 4 messages

Last message on 07/15/23 by E🫶🏻✨: Same here, hope the problem can be fixed soon!

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