Technical Support Topics

Technical Support

Water weight 6 messages

Last message on 03/06/23 by KT10: Donna R., I used to suffer big time with water retention. So much so I couldn’t get a shoe on my right foot. I even ended up with water blisters on my leg. On my shin and calf. Last June I got really sick and became septic ( infection in my blood...

Paprika import not working? 3 messages

Last message on 03/06/23 by Nikita.Support: Hello Lehua, MyNetDiary can import a recipe only if the recipe has a URL, i.e. can be shared by Paprika. Paprika app does not support sharing links to custom recipes. Technically, recipe import works by reading web pages and Paprika app provides...

ACCOUNTABILITY TIME, Y’ALL 3 messages

Last message on 03/06/23 by Dietician: Hi there TampaBaron- Strong work on your weight loss! We are glad you found an eating plan that is working for you. Thanks too for the positive feedback about the recipes. We appreciate it! Have you tried the healthy stuffed peppers? They are...

Unable to get to forums 7 messages

Last message on 03/06/23 by Dietician: Hi everyone- I am sorry you've encountered an error when attempting to access the forum! I passed along this feedback to our app developers. As Dmitry posted, a team of developers is working to update and improve the community forum. In the...

netball 4 messages

Last message on 03/06/23 by U1194468453: I use the mixed cardio if i play netball on my fitness watch

Change Age Height 2 messages

Last message on 03/05/23 by Dietician: Hi ??BigAl- Welcome to MyNetDiary! You can change your age and height by tapping on the "Me" tab then scrolling down to "Personal Info." There you will be able to adjust both of these. Have a great day! Joanna (MyNetDiary Dietitian)

Can someone please tell me where I can enter the number of steps I've done, in the app? 3 messages

Last message on 03/05/23 by Pammy: I use the activity app on my watch which is connected to the apple health app on my phone so steps from my watch go onto the apple health app & this app takes the data from apple health. Hope that makes sense. x

Adding point values to food? 2 messages

Last message on 03/02/23 by Dietician: Hi Bantam, Thanks for reaching out. No, we do not have a point value system for foods. That is a system unique to Weight Watchers. Glad to hear you set up your own tracking system. Best of health to you! Brenda (MyNetDiary Dietitian)

Other Requests 1 messages

Last message on 03/01/23 by Mamadeaux: I seem to have lost all of February’s posts. Welcome to March! SSizemore Shelbybean85 How are your challenges going? Any downward shift on your scales yet? I got a new scale and threw away the old ones. My new weight is 164.1. Long term...

"More recipes" button in-app 3 messages

Last message on 01/26/23 by U1193967385: Thanks Brenda :)

Technical Support. Technical Support