Technical Support Topics

Technical Support

How to pick the best diet 6 messages

Last message on 11/09/22 by Dietician: Hi there U1193159823- Great question! Many people use MyNetDiary as a weight loss tool. I am guessing you are also working to lose weight and wondering if you should focus your attention on calories or carbs. Am I correct? Here are my thoughts:...

Looking to change macro targets 2 messages

Last message on 11/07/22 by Dietician: Hi there Aroberge99- Premium membership unlocks the ability to customize your macronutrient targets. Simply go to "My Plan" (accessed from your dashboard by tapping on your calorie budget at the top of the Apple). Then select "Macros" the second...

Gaining weight in glutes 5 messages

Last message on 10/28/22 by U1193529444: I love this app

DOES COOKING METHOD AFFECT CALORIE COUNT 4 messages

Last message on 10/26/22 by Dietician: Hi there U1193448770- I hope your tracking is going well~ It sounds like you are right-on by including all of the oil used when stir-frying.....into your recipe entry. Worst case scenario, you may over-estimating your fat and calories in the final...

Data disappeared 4 messages

Last message on 10/21/22 by Dietician: Hi U1191868859, Sorry to hear you can't find your data! First, make sure that you are logged into your account, especially if you use more than one device. If that is not the issue, then please emal support@mynetdiary.com for help. Sorry for the...

access to Community is slow 4 messages

Last message on 10/17/22 by Dietician: Hi there DragonBee16- I am sorry about this! As a workaround, please email your question to support@mynetdiary.com. They will be happy to help or forward it to someone who can. Best, Joanna (MyNetDiary Dietitian)

suspicious Custom Recipes 2 messages

Last message on 10/14/22 by Dietician: Hi Cornholio- Are you still having issues with custom foods? I think the easiest way to delete or retire custom foods is from the web app. The web app and your mobile app will have the same list of custom foods. Here's how to access this function...

Logged In Timer 2 messages

Last message on 10/12/22 by Daniil-Support: Hello Mike, thank you for reaching out! To extend the period, use the "Remember Me" option while signing in. Best regards, MyNetDiary Tech.Support team

Waist Size instead of Weight 2 messages

Last message on 10/03/22 by Daniil-Support: Hello Valdus, At the moment, you can only add Measurements to your Dashboard for faster reach. To do that, choose Customize Dashboard option at the bottom of it. Best regards, MyNetDiary Tech.Support team

Ketone Tracker Settings Changed on Android 2 messages

Last message on 09/29/22 by Dietician: Hi Kazoo, sorry about the delay in response and for any inconvenience. Did you figure out how to switch it back to mmol/L? Go into BG settings. You can toggle off the option to use mg/dL. When turned off, it goes back to mmol/L. Also, if you need a...

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